Holiday Inn Express & Suites - West Edmonton-Mall Area, an IHG Hotel
What Guests Say
Hotel reception large, open, clean. Friendly staff. Complimentary tea and coffee nearby. Laundry room, good. We were on top floor, quiet. Room large, clean, walk-in shower, as I requested. Big bathroom, with complimentary toiletries. Kitchen area with fridge, microwave and coffee/ tea maker, complimentary tea and coffee. Breakfast included in price and was very good indeed. Hotel a short drive from the West Edmonton Mall.
Msbarb
October 2024
Amazing breakfast offerings. We were upgraded to a king room upon check-in. Custodial staff DID a quick clean during the day while we were out..... garbages, wet towels removed, which I find is something that is generally NOT done anymore. Hallways were wide and clean. Comfy bed and working clockradio. Heater and fan worked as they were supposed to. Hot tub and pool clean even after 20 kids.
Valerie
November 2024
Excellent facility and would definitely return. Breakfast exceeds what might usually be included, and I appreciated the inclusion of Chex cereal in a separate box as a gluten free option for people with celiac. The room was clean, comfy, and quiet, with lots of thoughtful touches (built in USB chargers - even the desk lamp has electrical outlets for folks from other countries, soap and lotion dispensers in the bathroom); the breakfast area was clean, the staff were consistently friendly. Everything was easy and smooth.
A
March 2024
Location was great close to the west Ed mall like we wanted .
Chris
August 2024
The location was convenient because it is close to West Edmonton Mall, fast food restaurants, and other commercial centers. The facilities are kept clean and well-maintained. Ms. Sheindy, one of your employees, has been really accommodating and helpful during our visit.
Tj
July 2024
Breakfast each day was great. Was very happy on 2nd day to finally get scrambled eggs instead of omelets. Location is fantastic. Close to all amenities,restaurants, bank,mall and the Beer Store!lol
Donna
September 2024
The room was nice the a/c worked well. The breakfast was good.
Michelle
August 2023
I want to commend Ms Novie and Ms Cerina for their excellent customer service - they worked hard to ensure we could stay in a disability accessible hotel room. I booked our stay using Booking.com, requesting a disability accessible room through the App. When we arrived, we didn’t have an accessible room. We talked to Ms Cerina and Ms Novie about how we would have to find a new hotel, since my Mom has a disability and can’t walk. Ms Cerina and Ms Novie worked very hard to figure out a solution - and found us an accessible room. We were able to stay! My Mom and ao are grateful to them for their care and attention and creativity to figure out a solution. Thank you Ladies!
Tamara
July 2023
The breakfast was lovely. A lot of options like oatmeal, cereal, yogurt, boiled eggs, salsa, juices, muffins, fruit, pancakes, and a changing 3 option buffet. My whole family enjoyed the breakfast. The staff were all kind and helpful. The pool had towels stocked.
Sinead
March 2025
The room was great. For a family of 5, there was enough space (2 queen beds and a pull-out couch). We loved the continental breakfast. The hotel was very clean and neat. The location was fantastic. We had a great experience.
Straza
February 2023
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